FAQ
We understand that when you are purchasing something as innovative as a boxed plant that you will have a few questions that you want answered. In this section, we have gathered the most common questions that we get asked. We hope that the questions you have are answered below, if they are not please feel free to Contact us
FAQs
Please browse through our frequently asked questions to find answers to any of your questions relating to our website.
We have designed our own corrugated cardboard boxes, which come in two sizes. They’re made from 68% recycled paper and the rest is from sustainable trees grown in New Zealand. The boxes are fully recyclable. They’re designed to protect the plant during delivery, by locking the plant in place. They also look smart when they’re delivered. The boxes open easily and have slots inside to allow a greeting card to be added without the need to use glue or extra packaging.
Each plant is placed inside a plastic bag that is secured to prevent soil loss and to retain the moisture that the plant needs. We use biodegradable bags, that can be composted at home or commercially.
Finally, both large and small plants are secured into their boxes for safe delivery.
- Remove from the box. Squash the box to put in your paper recycling.
- Cut the cord on the plastic bag, dispose in the rubbish bin.
- Lifting by the pot, not the plant, take out of the plastic bag. The bag is biodegradable and can be composted at home or commercially. Do not keep it in the bag or your plants roots will begin to rot.
- Indoor plants come in an indoor pot that is ready to put in a medium to well-lit spot in your home. Water with ½-1 cup weekly depending on the warmth of its position.
- Outdoor plants need to be planted into a larger outdoor pot or in the garden asap although if the soil is kept moist it will be fine in its pot for up to a month.
- Further specific care instructions relating to your variety of plant are on the tag attached to the plant.
Plants need light, air and water to remain healthy & green.
On receiving your gift, it is best to open the box immediately & keep it open until you are ready to give your gift.
Carefully pour ½ cup of water into the plastic bag, this should be sufficient water for up to 3 days provided your plant in not in full sun.
NORTH ISLAND (approximate delivery times)
We aim to deliver orders received by 10am (Monday to Thursday) to main North Island centres the following day. Please note; if an order is placed after 10am on Thursday it will not be dispatched until Monday as we don't want plants sitting in the courier depots over the weekend.
Add 2-3 days for rural deliveries and outlying towns, as the courier may not deliver daily.
SOUTH ISLAND (approximate delivery times)
Deliveries to South Island main centres take 2-3 days if received before 10am, plus 2-3 days for rural deliveries and outlying towns, as the courier may not deliver daily.
GENERAL
- We are also unable to arrange delivery on weekends.
- Times may fluctuate due to seasonal volumes increasing through the courier network.
- We will do our best to deliver on days specified, but unfortunately we cannot guarantee.
- We do not deliver to the Chatham Islands or Great Barrier Island
- We are only able to deliver to physical street addresses or apartments with receptions (We are unable to deliver to PO Boxes, Private Bags or swipe access apartments)
See ‘Feedback’ for comments from our customers.